1. Introduction & General Conditions

These Terms & Conditions govern your use of the H&Z website and your purchase of products from H&Z. By accessing our website, placing an order or purchasing any of our products, you agree to be bound by these Terms & Conditions.

H&Z reserves the right to update, amend or modify these Terms & Conditions from time to time. Any changes will be published on this page and will apply from the date of publication.

2. Website Information & Product Descriptions

We make every reasonable effort to ensure that the information displayed on our website is accurate and up to date.

Product descriptions, photographs, colours, sizes, specifications and other product information are provided as accurately as reasonably possible. However, colours and finishes may appear slightly different depending on lighting, photography, screen settings and the device used to view our website.

Certain H&Z products are made using natural materials, including genuine leather. Variations in grain, texture, colour, markings and finish are natural characteristics of these materials and may result in slight differences between individual products.

Product availability, specifications and pricing may change without prior notice. H&Z reserves the right to modify, discontinue or limit the availability of any product or part of the website at any time.

3. Orders & Payment

Orders may be placed through the H&Z website or through other approved communication channels provided by H&Z.

An order is only considered confirmed once payment has been successfully received and the order has been accepted by H&Z.

Customers are responsible for reviewing their order carefully before completing payment, including the selected product, size, colour, quantity and delivery information.

Available payment methods will be displayed at checkout or communicated to you when placing an order.

H&Z reserves the right to refuse, limit or cancel an order where reasonably necessary, including where a product is unavailable, information supplied is incorrect, payment cannot be verified, or fraudulent or unlawful activity is suspected.

If an order is cancelled by H&Z after payment has been received, any applicable refund will be processed in accordance with these Terms & Conditions and applicable South African law.

4. Pricing & Promotions

All product prices displayed on the H&Z website are subject to change without prior notice.

Where applicable, promotions, discounts and special offers may be subject to additional terms and conditions. Promotional offers may be available for a limited period and may be withdrawn or amended at the discretion of H&Z.

Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.

H&Z reserves the right to correct pricing, product or promotional errors where reasonably necessary.

5. Sizing & Fit

H&Z provides sizing information to assist customers in selecting the most suitable footwear size.

Customers are responsible for reviewing available sizing information before placing an order. If you are unsure about sizing or fit, we encourage you to contact H&Z before completing your purchase for assistance.

Fit may vary between different footwear styles due to differences in design, construction, materials and individual foot shape. Sizing information is therefore intended as a guide and does not guarantee a particular fit for every customer.

6. Delivery

H&Z delivers within South Africa unless otherwise agreed.

Delivery fees and estimated delivery timeframes will be communicated at checkout or when your order is confirmed.

Delivery timeframes are estimates and may vary depending on product availability, order volumes, courier schedules, public holidays and the delivery destination.

While H&Z will take reasonable steps to ensure orders are dispatched within the communicated timeframe, delays may occur due to circumstances outside our reasonable control, including courier delays, adverse weather, public holidays, technical issues or unforeseen operational circumstances.

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

H&Z cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

7. Returns, Exchanges & Refunds

H&Z aims to provide quality footwear that meets reasonable standards of quality, durability and functionality.

If you receive an item that is damaged, defective or materially different from what you ordered, please contact H&Z as soon as reasonably possible after receiving your order.

Customers may be required to provide photographs or other information to assist us in assessing the issue.

Where a product is confirmed to be defective, damaged or incorrectly supplied, H&Z will provide an appropriate remedy in accordance with applicable South African consumer protection legislation.

Where an exchange or return is approved, the product may be required to be returned in its original condition and packaging, subject to applicable consumer rights and the circumstances of the return.

Items that have been worn, damaged, altered or improperly handled after delivery may not qualify for a return or exchange where the issue resulted from the customer’s use or handling of the product, subject always to applicable consumer protection legislation.

8. Change-of-Mind Returns & Size Exchanges

Where H&Z offers returns or exchanges for change-of-mind purchases or incorrect size selections, such requests may be subject to specific conditions, timeframes, product availability and return requirements.

Footwear should be tried on carefully and on a clean, suitable surface to avoid marking, damaging or soiling the product.

Products returned for an approved exchange or change-of-mind return must be in an unused and resalable condition, together with their original packaging and any applicable accessories or materials.

A change-of-mind return or size exchange does not affect any rights that a consumer may have under applicable South African consumer protection legislation.

9. Product Care & Use

Customers are responsible for following any care instructions supplied with their H&Z footwear.

Leather and other footwear materials may require appropriate care to maintain their appearance, quality and longevity.

Exposure to excessive moisture, heat, chemicals, harsh cleaning products or unsuitable storage conditions may damage footwear.

H&Z cannot be held responsible for damage resulting from improper use, cleaning, storage, maintenance or care of products after delivery, subject to applicable consumer protection legislation.

10. Genuine Leather & Natural Variations

Certain H&Z products are made using genuine leather and other natural materials.

Natural leather may contain variations in grain, texture, colour, markings and finish. These characteristics are a natural part of genuine leather and may differ from one pair to another.

Minor variations should not necessarily be regarded as defects and are part of the unique character of products made using natural materials.

11. Intellectual Property

All intellectual property appearing on the H&Z website, including but not limited to the H&Z name and logo, trademarks, photographs, product images, graphics, designs, written content, videos, icons and other website materials, is owned by or licensed to H&Z unless otherwise stated.

No person may copy, reproduce, modify, distribute, publish, commercially exploit or otherwise use H&Z intellectual property without prior written permission.

12. Website Use & Availability

H&Z makes reasonable efforts to maintain the availability and functionality of its website. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

Website functionality may occasionally be affected by maintenance, technical issues, hosting problems, third-party services or circumstances beyond our reasonable control.

H&Z reserves the right to suspend, modify or discontinue any part of the website where reasonably necessary.

13. Limitation of Liability

H&Z will take reasonable steps to ensure that products are supplied according to the descriptions and specifications provided on our website.

To the extent permitted by applicable law, H&Z will not be liable for loss, damage or delay arising from circumstances beyond our reasonable control, including courier delays, supplier delays, technical failures, power interruptions, natural events or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any rights or protections afforded to consumers under applicable South African consumer protection legislation.

14. Privacy & Personal Information

The collection and processing of personal information through the H&Z website, including information submitted through checkout, enquiry forms or other communication channels, is governed by our Privacy Policy.

H&Z may collect and process personal information where reasonably necessary to process orders, communicate with customers, arrange delivery, provide customer support and comply with applicable legal obligations.

We take reasonable steps to protect personal information and process it in accordance with applicable privacy and data protection legislation.

15. Third-Party Services

The H&Z website may use third-party services to facilitate payments, website functionality, delivery, communications and other aspects of our business operations.

Third-party services may be subject to their own terms, conditions and privacy policies. H&Z is not responsible for the independent policies, systems or practices of third-party service providers, subject to applicable law.

16. Applicable Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Nothing contained in these Terms & Conditions is intended to remove or limit any rights a consumer may have under applicable South African legislation.

17. Contact Us

If you have any questions regarding these Terms & Conditions, an order, product, return or exchange, please contact H&Z through the contact details provided on our website.

18. Changes to These Terms & Conditions

H&Z reserves the right to update or amend these Terms & Conditions from time to time.

Any changes will be published on this page and will apply from the date of publication.

Your continued use of the H&Z website or placement of an order after changes have been published constitutes acceptance of the updated Terms & Conditions.